Privacy Policy

1. Data Controller

Data Controller: imtiaz-offplan — Authorised Marketing Partner for Raw District by Imtiaz
Email: info@imtiaz-offplan.com
WhatsApp / Phone: +971 58 825 3757
Address: Downtown Street, Mena Jabal Ali, Jabal Ali Industrial Second, Dubai, United Arab Emirates

For any data protection question or to exercise your rights, please contact us at the address above.

2. Personal data we collect

We collect the following categories of personal data:

2.1 Data you provide directly

• Identification: full name, country of residence.
• Contact details: email address, phone number, WhatsApp number.
• Property interest: unit type (studio, 1BR, 2BR, 3BR, office), budget range, intended use (own residence / investment).
• Communication content: messages you send via the contact form, WhatsApp, email or phone.

2.2 Data collected automatically

• Technical data: IP address (anonymised where possible), browser type and version, operating system, device type, screen resolution.
• Usage data: pages visited, time spent on pages, referring URL, click stream, scroll depth, language preference.
• Location data: approximate location derived from IP (city / country level only, never precise GPS).
• Cookies and similar technologies: see our Cookie Policy.

2.3 Data from advertising platforms

• Google Ads click identifiers (gclid), conversion events, ad interaction data.
• Meta (Facebook / Instagram) Pixel events, ad attribution data.
• LinkedIn Insight Tag interaction data.

This data is only collected if you have given consent through our cookie banner.

3. Purposes and legal basis for processing

Purpose	Legal basis	Retention
Responding to your enquiry and sending the brochure / price list	Consent · Performance of pre-contractual measures	24 months from last contact
Contacting you via WhatsApp, email, phone about RAW DISTRICT	Consent · Legitimate interest	24 months
Website analytics (anonymous, aggregated)	Consent (analytics cookies)	14 months
Google Ads conversion tracking	Consent (advertising cookies)	30–540 days (Google default)
Remarketing / personalised advertising	Consent (advertising cookies)	540 days max
Compliance with legal & regulatory obligations	Legal obligation	As required by law
Fraud prevention and security	Legitimate interest	12 months

4. Google Ads & Personalised Advertising

This website uses Google Ads (formerly Google AdWords) and Google Analytics 4 with Google Consent Mode v2. By default, all advertising and analytics cookies are denied until you give explicit consent through our cookie banner.

• When you accept advertising cookies, Google may use your data to measure ad conversions, build remarketing audiences, and serve personalised advertising on Google Search, YouTube, Display Network and partner sites.
• Google may share data with its partners under Google's Partner Sites policy.
• We do not knowingly target advertising based on sensitive categories (health, religion, sexual orientation, political views) as required by Google Personalised Advertising Policy.
• You may opt out of Google personalised advertising at any time at adssettings.google.com or via our Cookie Settings.

5. Sharing your data

We do not sell your personal data. We share it only with:

• IMTIAZ Developments and its authorised sales channels — strictly to respond to your property enquiry.
• Service providers acting as data processors under contract:
  • Cloud hosting (servers located in EU / UAE).
  • CRM system (for enquiry management).
  • Email service provider (transactional and marketing emails, with your consent).
  • WhatsApp Business API for messaging.
  • Google Ireland Limited (Google Ads, Analytics, Maps).
  • Meta Platforms Ireland Limited (Facebook / Instagram Pixel — only with consent).
• Authorities and regulators where legally required (e.g. Dubai Land Department, RERA, tax authorities, law enforcement).

6. International data transfers

Some of our processors (notably Google, Meta) may transfer data outside the United Arab Emirates and the EEA. For such transfers we rely on:

• European Commission adequacy decisions (where applicable).
• Standard Contractual Clauses (SCCs) approved by the EU Commission and the UAE Data Office.
• Additional safeguards (encryption in transit and at rest, pseudonymisation).

7. Data retention

We retain personal data only for as long as necessary for the purposes for which it was collected, as detailed in the table above. Once the retention period expires, your data is securely deleted or anonymised. You can request earlier deletion at any time by contacting us.

8. Your rights

Subject to applicable law, you have the following rights regarding your personal data:

• Right of access — obtain confirmation of whether we process your data, and a copy of it.
• Right of rectification — correct inaccurate or incomplete data.
• Right of erasure ("right to be forgotten") — request deletion of your data.
• Right of restriction — limit the processing of your data.
• Right of portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interest, including direct marketing.
• Right to withdraw consent — at any time, without affecting the lawfulness of prior processing.
• Right to lodge a complaint — with the UAE Data Office, your local data protection authority, or the courts.

To exercise any of these rights, please email info@imtiaz-offplan.com. We will respond within 30 days. We may ask you to verify your identity to protect your data.

9. Security measures

We implement appropriate technical and organisational measures to protect your personal data, including:

• TLS/SSL encryption for all data in transit (HTTPS).
• Encrypted databases and access logs.
• Role-based access control (only authorised staff can view personal data).
• Regular security audits and updates.
• Confidentiality agreements with all employees and processors.
• Breach notification procedures (notification within 72 hours to authorities where required).

10. Children's data

Our services are addressed exclusively to adults aged 18 or over. We do not knowingly collect personal data from minors. If you believe a minor has provided personal data, please contact us immediately at info@imtiaz-offplan.com and we will delete it.

11. Automated decision-making

We do not make decisions about you based solely on automated processing (including profiling) that would produce legal effects or significantly affect you.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our practices or the website. The latest version is always available on this page with the "Last updated" date. Material changes will be notified via the website or by email where appropriate.

13. Contact and complaints

For any question, request or complaint regarding this Privacy Policy or your personal data, please contact:

Email: info@imtiaz-offplan.com
WhatsApp / Phone: +971 58 825 3757
Postal address: Downtown Street, Mena Jabal Ali, Jabal Ali Industrial Second, Dubai, UAE

You also have the right to lodge a complaint with the UAE Data Office (uaedataoffice.gov.ae) or your local data protection authority.